Terms of use

These terms of use are an agreement between you and PriorityHealth24 Pvt. Ltd., [Registered office address, Pune, Maharashtra, PIN] (“PriorityHealth24”, “we”, “us”). They apply when you use the PriorityHealth24 website and any services we offer through it.

By using PriorityHealth24, you agree to these terms and to our Privacy Policy, which explains how we handle your personal data. If you don't agree, please don't use the site.

Some services have extra terms, such as membership plans, the refund and cancellation policy, or a partner agreement. If they conflict with these terms, the extra terms apply to that service.

PriorityHealth24 is not an emergency service. If you or someone else has a medical emergency, call 108 or go to the nearest hospital straight away.

Our condition guides, videos and test information are reviewed by doctors, but they are general information. They are not a diagnosis, and they don't replace a consultation with a doctor who knows your history.

Any health assistant or reminder feature we offer helps you understand information and stay organised. It cannot diagnose, prescribe or change your medicines. Always talk to your doctor before starting, stopping or changing treatment.

PriorityHealth24 is a platform that helps you find and book independent doctors, clinics and diagnostic labs. We do not practise medicine, and doctors and labs listed on PriorityHealth24 are not our employees.

• Doctors are solely responsible for their medical advice, prescriptions and treatment, including consultations by video, which they must provide according to the Telemedicine Practice Guidelines and the rules of their medical council.
• Labs are solely responsible for sample collection, testing and the accuracy of their reports.
• Clinics and hospitals are responsible for the care provided at their facilities.

We check each doctor's medical council registration and each lab's NABL accreditation before listing them, and we remove partners who no longer meet our standards. We cannot guarantee the outcome of any consultation, test or treatment.

• You must be 18 or older to create an account. A parent or lawful guardian can use their own account to book care for a child and is responsible for that child's use.
• You sign in with Google (patients) or Google or LinkedIn (partners). Keep that account secure; you are responsible for activity on your PriorityHealth24 account.
• Patient and partner accounts are separate. Partner access is available only to doctors, clinics and labs we have approved.
• Give accurate information and keep it up to date. Tell us straight away if you think someone else has used your account.

• Consultation fees and test prices are shown before you book. Prices are set by the doctor or lab and can differ between labs for the same test.
• A booking is confirmed only when you receive a confirmation from us, usually on WhatsApp.
• Payments, refunds and cancellations follow our Refund and Cancellation Policy, which is shown before you pay.
• If a doctor or lab cancels, we will help you rebook or arrange a refund under that policy.

If you join a paid membership plan, the price, benefits, billing period, cancellation and money-back terms shown when you sign up form part of these terms. You can cancel at any time; cancellation stops future charges, and benefits continue until the end of the period you have paid for unless the plan says otherwise.

Member discounts apply only to the services and partners listed in your plan, and we will tell you in advance before changing a plan's price or benefits.

When you use PriorityHealth24, you agree not to:

• Give false information, impersonate anyone, or book or apply on someone's behalf without their permission.
• Upload or share someone else's health information without the right to do so.
• Post anything unlawful, defamatory, obscene, misleading about health, or that infringes someone else's rights.
• Try to access accounts or data that aren't yours, or test, probe or break our security.
• Copy, scrape or harvest content or listings by automated means, or use them to build a competing service.
• Interfere with the site, overload it, or spread viruses or other harmful code.
• Post fake reviews, or offer or accept payment for reviews or rankings.

We may remove content or suspend accounts that break these rules, and report unlawful activity to the authorities where the law requires.

• You confirm that your registration, qualifications, accreditation and other details are true, and you will tell us promptly if any of them change, lapse or are suspended.
• You will follow all laws and professional rules that apply to you, including your medical council's regulations, the Telemedicine Practice Guidelines and NABL requirements.
• You will keep patient information confidential and use it only to provide the care or test the patient booked.
• Your listing, fees and availability must be accurate. You won't ask patients booked through PriorityHealth24 to pay anything not shown to them before booking.
• Commercial terms, such as fees payable to PriorityHealth24 and settlement of payments, are set out in your separate partner agreement.
• Listings are never ranked by payment. We may pause or remove a listing if these terms, the partner agreement or professional standards are breached.

The PriorityHealth24 name, logo, design, guides, videos and other content belong to us or our licensors. You may view and share them for personal, non-commercial use with a link back to PriorityHealth24, but not copy, modify or republish them otherwise without our written permission.

You keep ownership of anything you submit, such as application details, messages or reviews. You give us permission to use it only as needed to run PriorityHealth24 and provide the services you ask for, as described in our Privacy Policy.

PriorityHealth24 uses or links to services we don't control, including Google and LinkedIn for sign-in and WhatsApp for support and confirmations. Their own terms and privacy policies apply when you use them, and we aren't responsible for their content or availability.

We work to keep PriorityHealth24 available and accurate, but it may sometimes be unavailable for maintenance or reasons outside our control. We may add, change or stop features; where a change materially affects a paid service you have, we will tell you in advance.

PriorityHealth24 is provided on an “as available” basis. To the extent the law allows, we don't make promises about the site beyond those in these terms, and we are not liable for:

• Medical advice, treatment, prescriptions or test results provided by doctors, clinics or labs.
• Decisions you make based only on our general health information without consulting a doctor.
• Indirect or consequential losses, such as loss of income or data.
• Delays or failures caused by events outside our reasonable control.

Where we are liable, our total liability for any claim is limited to the amount you paid us for the service concerned in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer under the Consumer Protection Act, 2019.

If you break these terms or the law while using PriorityHealth24, and this causes a claim against us, you agree to cover our reasonable costs and losses arising from it, to the extent the law allows.

You can stop using PriorityHealth24 at any time and ask us to close your account by contacting [support@your-domain]. We may suspend or close an account that breaks these terms, puts others at risk, or where the law requires it. Where reasonable, we will tell you why and give you a chance to respond. Bookings already confirmed will be handled under the Refund and Cancellation Policy.

If you have a complaint about PriorityHealth24, a listing, content on the site, or a booking, contact our Grievance Officer. As required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.

Name

[Grievance Officer name], Grievance Officer

Email

[grievance@your-domain]

Phone

[Phone number]

Address

[Postal address for grievances]

Hours

Monday to Friday, 10 am to 6 pm IST

WhatsApp support

90000 00000

These terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any dispute. Subject to that, the courts at Pune, Maharashtra have jurisdiction, without affecting your right as a consumer to approach a Consumer Commission or other forum available to you by law.

We may update these terms when our services or the law change. The date at the top shows the last update. If we make a significant change, we will tell you on the site or by email before it takes effect. If you keep using PriorityHealth24 after that, the updated terms apply.